A’ayan Introduces “Value Service”

A’ayan Introduces “Value Service”

A’ayan Introduces “Value Service” 21Apr

A’ayan Introduces “Value Service” and Develop Operational Leasing Services

Opening of A’ayan’s New Garage

A’ayan Leasing Holding Company opened A’ayan’s garage, located in Shuwaikh area, after being renovated and modernized to provide the best services for company clients. The opening was attended by a number of company leaders led by Ahmad Loghani, Managing Director and CEO, Abdulla Al-Otaibi, Assistant CEO, Haidar Al-Kandari, Leasing Manager, and Meshari Al-Husaian, Operation Dept. Manager.
The attendees took a tour throughout the garage, and were briefed on the services provided by A’ayen Garage to clients, and saw the existing equipment, with a simultaneous explanation of the nature of work each department perform. Loghani said that renovating the garage aims to improve level of services provided to clients and develop it in an effort by A’ayan to satisfy clients and exceed their expectations.
In this regard, Meshari Al-Husaian, Operation Dept. Manager, stated that the company is keen to improve the level of operational leasing service and after-sales services day after day whether for individual or corporate clients, for all the services we offer, from maintenance, accident repairs, alternative cars, full insurance coverage, and travel permits to GCC countries with driving authorizations through A’ayen Garage branches in Shuwaikh and Ahmadi. Ahmadi branch was developed and activated in the recent period to achieve our mission in the area of service, which is achieving the highest degree of satisfaction in a convenient way. Both branches have the advantage of containing large and wide spaces, which helps to absorb large numbers of vehicles for repair and maintenance. In addition, the two garages handle new cars delivery to individuals and companies as well as receiving cars from clients ending their contracts.
Al-Husaian went on saying “we are confident that the employee is the main foundation in enhancing the level of service, therefore, we recently recruited new staff with excellent experience for all sections in Operations Department and subsidiary companies and trained them to the fullest extent to promote the highest levels of after-sales service and activate the role of the comprehensive employee in the customer service unit to facilitate the process of client service without making him move between the various sections. We have also established a call center specifically for the Operations Department to answer customer inquiries regarding their cars, and for the 24 hours emergency service; and as communication is the key factor we are making sure that we provide clients with the real information about the status of their vehicles and the time needed in the shop, and this will help building and maintaining trust in respect to their expectations from us and fulfilling their expectations”.
Al-Husaian declared that we have recently introduced a new service called “Value Service”, which was carefully designed after research of needs and requirements of certain customers, and to keep pace with the rapid development of operational leasing services; whereas this service is provides a set of prestigious and distinctive services to Value clients such as extra mileage above the allowed annual mileage, possibility of travel to GCC countries, insurance coverage including coverage against unknown, delivery and receipt of client car at the location of his choice for periodical maintenance, road assistance 24 hours a day, delivery of alternative car to home or work location, in addition to special discount on extra mileage. All of this can be obtained and enjoyed in exchange for a small fee paid by the customer to enjoy the utmost luxury and time saving on the road.